Delivery And Returns Information

Returns And Cancellations

Under The Consumer Regulations 2013 you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. However, this right to cancel your order does not apply to Goods which are:

(a) made-to-measure or custom-made or otherwise made to your specification or clearly personalised;

(b) newspapers, periodicals or magazines;

(c) perishable goods, such as food or drink;

(d) software, DVDs or CDs which have a security seal which you have opened or unsealed;

(e) Underwear;

(f) Used goods including footwear which have had cleats fitted

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund or an exchange. This right is limited to 30 days from the date you receive your product.

Returns Shipping Fees

If the item is being returned as a result of our error (damaged, defective, wrong item sent, etc), we will refund Royal Mail First Class or Standard Parcel postage costs.
If a refund is requested and the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc... the original cost of the outbound postage will be refunded by us, however the consumer is liable for all return costs incurred.
If an exchange is requested and the item is being returned as a result of a change of mind, purchased the wrong size, item is not suitable, etc... we will not refund any postage costs and the consumer is liable for all return costs incurred. We will not charge shipping to send the replacement item out.

International Refunds

All refunds are processed in GBP (£). Westbrook Cycles will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. Westbrook Cycles will not refund differences caused by fluctuations in exchange rates. Shipping costs will be refunded as outlined in the paragraph above.

Guidelines For The Best Experience

Each returned item should be in it's original packaging with the manufacturer's labels attached. Please do not tape or attach labels directly to the retail packaging.

Retail store purchases should be returned to the original place of purchase. If this is not possible then follow our website returns policy and include proof of purchase.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

A deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Once we receive your goods, we will inspect and process them within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service Team through our Contact page or by calling 01642 710232.

If your purchase isn't everything you expected it to be and you wish to exchange an item the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for a full refund.

European Online Dispute Resolution (ODR)

For information regarding European ODR, please click here.